DIAMOND AND GEMSTOME STUDDED GOLD JEWELLERY

 15 DAY RETURN

100% refund for returns within 15 days. No questions asked. (Not applicable on engraved and personalized products)

100% of Invoice value*

*UPTO Rs. 1,00,000 for Diamond and Gemstone Studded/ Gold/ Platinum

For orders delivered in India

Returns Not Applicable on Orders delivered outside India

LIFETIME EXCHANGE

Exchange or upgrade your jewellery anytime.

Gold/ Platinum

100% value of metal weight at the prevailing metal rate*

Diamond

90% of the prevailing diamond value*

Gemstone

90% of the prevailing gemstone value*

Not Applicable on International Orders

* In case of any discount given during the original purchase on the metal and stone value, an equivalent amount will be deducted from the Exchange amount (Maximum value of Rs. 10 lakhs). The GV Points used while placing an order will be deducted from the Lifetime Exchange value.

LIFETIME BUYBACK

Sell your diamond jewellery back to us.

Diamond Jewellery

90% of the prevailing diamond value*

Plain Gold /Platinum/ Gemstone Jewellery

Additional 3% will be deducted from the LTE value *

*Maximum value of Rs. 10 lakhs

Not Applicable on International Orders

SOLITAIRE JEWELLERY

15 DAY RETURN

100% refund for returns within 15 days. No questions asked. (Not applicable on engraved and personalized products)

100% of Invoice value*

*UPTO Rs.2,00,000

Returns Not Applicable on Orders delivered outside India

LIFETIME EXCHANGE

100% value of metal weight at the prevailing metal rate*

90% of the prevailing diamond value*

90% of the prevailing gemstone value*

Not Applicable on International Orders

* In case of any discount given during the original purchase on the metal and stone value, an equivalent amount will be deducted from the Exchange amount. The GV Points used while placing an order will be deducted from the Lifetime Exchange value.

LIFETIME BUYBACK

90% of the prevailing diamond value*

*Maximum value of Rs. 10 lakhs

Not Applicable on International Orders

LAB GROWN DIAMOND JEWELLERY

 15 DAY RETURN

100% refund for returns within 15 days. No questions asked. (Not applicable on engraved and personalized products)

100% of Invoice value*

*UPTO Rs. 1,00,000 for Lab Grown Diamond and Gemstone Studded/ Gold/ Platinum

For orders delivered in India

Returns Not Applicable on Orders delivered outside India

LIFETIME EXCHANGE

Lifetime Exchange is not applicable on Lab Grown Diamond Jewellery

LIFETIME BUYBACK

Lifetime Buyback is not applicable on Lab Grown Diamond Jewellery

SHIPPING

15 DAY RETURN

Complimentary

LIFETIME EXCHANGE

₹ 500 processing charges for shipping and handling will be applicable for Lifetime Exchange initiated online.

LIFETIME BUYBACK

₹ 500 processing charges for shipping and handling will be applicable for Lifetime Buyback initiated online.

RETURNS, BUY BACK AND EXCHANGES

• Customised Jewellery (including personalised/ engraved products) is not eligible for a 15 Day Return. Lifetime Exchange and Buyback are applicable.
• After receiving the product from you, our quality department will review it.
• Any item that shows sign of wear or has been altered, resized (by a jeweller other than the company) or damaged cannot be accepted for 15 Day Return.
• The product should be accompanied by the original product certificate and the original/ copy of the invoice for all exchange within the 15 Day Return period.
• In case the customer cannot produce the original certificate, Goldvine will send the solitaire/ jewellery to the lab for recertification, the shipping and certification cost of which shall be borne by the customer.
• The Return amount will be 100% of the actual amount paid. In case, any coupon, discount or promo codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
• In case, any coupon, discount or promo codes were used during the original purchase, the Buy Back / Exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
• If the discount was on making charges, the discount will not be deducted while arriving at the Lifetime Exchange (LTE) value.
• If the discount was on the gold value or diamond value then the entire discount will be deducted while arriving at the LTE value.
• In case of a refund on 15 Day Money-Back, payment of the refund amount shall be done via online bank transfer to the customer's bank account within 10 days of receipt of the product. If the mode of the payment was through online debit/ credit card/ net banking, the refund will be processed by reversal of the transaction.
• In case the exchange value is higher than the value of the old product, the customer will have to pay the difference.
• "You will be required to visit the Order History page within 15 days of receiving the valuation to approve or reject the calculation. Once you accept the valuation, the amount will be refunded to your GV account. In case of non-approval beyond 15 days, the amount will be auto-refunded to your GV account. In case of rejection, we will ship the jewellery back to you.
• Based on our quality inspection, we reserve the right to change the exchange/buy back amount of the product."
• Kindly note that you may utilize your gold exchange and/or lifetime exchange value within 180 days of the transaction date. If not, the amount will be refunded post deduction of 10% transaction charges as per Goldvine policy.
• The prevailing market value will be determined by Goldvine
• This feature is not available for international orders (orders that will be shipped abroad from India).
• Goldvine reserves the right to change the terms and conditions for specific customers. In such a situation, the customer will always be informed of the decision prior to the purchase.
• Lifetime Exchange and Buyback values are calculated excluding the making charges and taxes.
• Any new product purchased against LTE value will be eligible for 100% exchange (15 days), LTE and Buyback but not eligible for 15 day return.
• Additional 10% will be deducted from the LTE value if the customer does not have the Invoice.
• You can exchange your design within 15 days for the full value only once. If you wish to exchange the design the second time, it will be considered as a Lifetime Exchange.
• 15 Day Return is not applicable on orders that have been exchanged earlier under the 15 Day Exchange Policy.
• Orders that are placed in India using an international card will be eligible for a 15 Day Exchange only, and not for a 15 Day Return.